# How PagerDuty Leverages Customer Service Ops to Delight Customers | PagerDuty

<https://www.pagerduty.com/blog/customer-service-ops-delight/>

- Host: [pagerduty.com](https://links.thingelstad.xyz/hosts/pagerduty.com/)
- Saved: May 20, 2021 (2021-05-21T02:56:09Z)
- Record: https://links.thingelstad.xyz/links/412795ab91a9/
- JSON: https://links.thingelstad.xyz/links/412795ab91a9.json

## What Jamie wrote

I like how PagerDuty is extending their solution into different problem domains. Business processes that are tied to events, escalation times, and critical workflows need robust tools.

## Facts

- Kind: [Page](https://links.thingelstad.xyz/kinds/page/)

## Appears in

- [WT187: Weekly Thing #187 / AirTags, M1 iPad Pro, Flamingo](https://weekly.thingelstad.com/archive/187/), Recommended Links

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## Elsewhere

- Wayback Machine: https://web.archive.org/web/*/https://www.pagerduty.com/blog/customer-service-ops-delight/