The U.S. Digital Services Playbook
playbook.cio.gov
From the page
Saved with the link. Notes from 2007 to 2016 are mostly the page's own words, so this is probably an excerpt.
Today, too many of our digital services projects do not work well, are delivered late, or are over budget. To increase the success rate of these projects, the U.S. Government needs a new approach. We created a playbook of 13 key plays drawn from successful best practices from the private sector and government that, if followed together, will help government build effective digital services.