Kitchen Soap – The Infinite Hows (or, the Dangers Of The Five Whys)
www.kitchensoap.com/2014/11/14/the-infinite-hows-or-the-dangers-of-the-five-whys
What Jamie wrote
Good article suggesting that "How?" is the better question instead of "Why?" when doing incident retrospectives. The suggestion is that why too often leads to an answer of who, which makes sense and I've also seen happen.
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