# Generative AI at Work - Marginal REVOLUTION

<https://marginalrevolution.com/marginalrevolution/2023/04/generative-ai-at-work.html>

- Host: [marginalrevolution.com](https://links.thingelstad.xyz/hosts/marginalrevolution.com/)
- Saved: April 26, 2023 (2023-04-27T03:30:57Z)
- Record: https://links.thingelstad.xyz/links/5373ce7b9521/
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## What Jamie wrote

Interesting productivity impacts of using Generative AI tools.

> > We study the staggered introduction of a generative AI-based conversational assistant using data from 5,179 customer support agents. Access to the tool increases productivity, as measured by issues resolved per hour, by 14 percent on average, with the greatest impact on novice and low-skilled workers, and minimal impact on experienced and highly skilled workers.

This is a working paper, and I’m sure we'll see much more research into this area.

## Facts

- Kind: [Page](https://links.thingelstad.xyz/kinds/page/)

## Appears in

- [WT252: Weekly Thing #252 / Elevator, Evidence, Everything](https://weekly.thingelstad.com/archive/252/), Notable

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