On Call Shouldn’t Suck: A Guide For Managers – charity.wtf
charity.wtf/2020/10/03/on-call-shouldnt-suck-a-guide-for-managers
What Jamie wrote
Building technology inevitably also involves running that technology 24x7, and that involves having some form of on-call so that things that weren't supposed to happen can be dealt with. Many good thoughts on this. I don't think I would agree with the idea of opt-in, but the rest of it is good. In general, make sure that the cause and effect of issues is as close to the creators as possible. If you do this, problems tend to improve on their own.
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