# Mailbag: How to deal with unhappy users on your Internal platform? - Host: [lethain.com](https://links.thingelstad.xyz/hosts/lethain.com/) - Saved: March 4, 2021 (2021-03-04T23:12:22Z) - Record: https://links.thingelstad.xyz/links/6b9ed1cad0a5/ - JSON: https://links.thingelstad.xyz/links/6b9ed1cad0a5.json ## What Jamie wrote Great topic and interesting to hear Larson's take on this. His solution? > Often when folks are frustrated with lack of power, it turns out to be an interface design issue, and I started to focus on the idea of providing pierceable abstractions to allow users to bypass the abstractions as necessary to reach another layer of complexity (e.g. from container to VM). It's not that you want them to bypass the abstraction, just that it's hard to prioritize every teams' specific needs, and letting them bypass allows you to address their problem on your schedule rather than their schedule. Interesting. Provide a way out of the value that you are providing so that your end-user, who is super technical, can solve their own problems when their priorities do not match with the platform teams priorities. Makes sense. ## Facts - Kind: [Page](https://links.thingelstad.xyz/kinds/page/) ## Appears in - [WT176: Weekly Thing #176 / Brave Search, Speed, Finger.Farm](https://weekly.thingelstad.com/archive/176/), Recommended Links ## Same host - [Write five, then synthesize: good engineering strategy is boring.](https://links.thingelstad.xyz/links/f543422370f4/) (lethain.com, November 29, 2020) - [How to present to executives. | Irrational Exuberance](https://links.thingelstad.xyz/links/b1f952e582b0/) (lethain.com, January 21, 2021) - [Self-publishing Staff Engineer.](https://links.thingelstad.xyz/links/fb3bf6765cea/) (lethain.com, February 18, 2021) - [An interlude. | Irrational Exuberance](https://links.thingelstad.xyz/links/51f56269b694/) (lethain.com, May 27, 2021) - [Can senior leaders make friends at work? | Irrational Exuberance](https://links.thingelstad.xyz/links/6bb796159fdd/) (lethain.com, June 10, 2021) ## Saved the same week - [OrbitDB](https://links.thingelstad.xyz/links/a33a3bef90ba/) (orbitdb.org, March 4, 2021) - [Speed is the killer feature - bdickason.com](https://links.thingelstad.xyz/links/b733e1a17199/) (bdickason.com, March 4, 2021) - [Jonah Edwards - Internet Archive Infrastructure](https://links.thingelstad.xyz/links/477be91756cb/) (archive.org, March 4, 2021) - [Things your manager might not know](https://links.thingelstad.xyz/links/0edb8e718fec/) (jvns.ca, March 4, 2021) - [Brave acquires search engine to offer the first private alternative to Google Search and Google Chrome on both mobile and desktop](https://links.thingelstad.xyz/links/c0385e48e560/) (brave.com, March 4, 2021) ## Elsewhere - Wayback Machine: https://web.archive.org/web/*/https://lethain.com/mailbag-unhappy-users-internal-platform/