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  "note": "I've been caught unprepared when someone on my team shares some bad news or sad events that have happened in their life. Engaging the right way in those difficult things is very important to maintaining your relationship with that person.\n\n> Instead of immediately suggesting next steps, try asking open questions to understand what would be most helpful for your conversation to focus on, or what they need right now. \n\nGiven the pandemic and all of the challenges people are going through right now this is a timely read.",
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