The Unfinished Business of Organizational Transformation | ThoughtWorks
www.thoughtworks.com/insights/blog/unfinished-business-organizational-transformation
From the page
Saved with the link. Notes from 2007 to 2016 are mostly the page's own words, so this is probably an excerpt.
We strongly believe that what is holding back these transformations from success is a lack of commitment needed to usher in a change of culture. Culture is created and solidified over time through expressed actions and reactions and not through cooked up, generic sounding mission statements disconnected from real behaviors. Most of these transformations intend to affect change through assessments, recommendation checklists and ticking boxes; they fail to address the legacy budgetary procedures, management and hiring constructs, and performance evaluation processes. This inference is based on our cumulative experiences (20+ years) and informal interviews with many colleagues and clients engaged in change management.