# Incident Management at Netflix Velocity [video]

<https://www.infoq.com/presentations/netflix-incident-management>

- Host: [infoq.com](https://links.thingelstad.xyz/hosts/infoq.com/)
- Saved: April 29, 2018 (2018-04-29T12:41:20Z)
- Record: https://links.thingelstad.xyz/links/ad1498303f4b/
- JSON: https://links.thingelstad.xyz/links/ad1498303f4b.json

## What Jamie wrote

I like the stated goals of incident management: Short, Unique, and Never Forget. I've seen many incident management processes and I don't know that many of them state their goals up front. They are often assumed. They also enumerate the strategies for those goals: Engagement, Communication, Coordination, and Memorialization. I like the clarity of goal versus strategy. Often times communication is stated as a goal, not a strategy, of incident management. 👍

## Facts

- Kind: [Page](https://links.thingelstad.xyz/kinds/page/)

## Appears in

- [WT52: Weekly Thing #52 / May 5, 2018](https://weekly.thingelstad.com/archive/52/), Links 📌

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## Elsewhere

- Wayback Machine: https://web.archive.org/web/*/https://www.infoq.com/presentations/netflix-incident-management