What is ChatOps? A guide to its evolution, adoption
blog.hipchat.com/2016/02/05/chatops-guide-evolution-adoption-significance
From the page
Saved with the link. Notes from 2007 to 2016 are mostly the page's own words, so this is probably an excerpt.
ChatOps is a collaboration model that connects people, tools, process, and automation into a transparent workflow. This flow connects the work needed, the work happening, and the work done in a persistent location staffed by the people, bots, and related tools. The transparency tightens the feedback loop, improves information sharing, and enhances team collaboration. Not to mention team culture and cross-training.