# The not-so-obvious positive outcomes of great incident management | FireHydrant

<https://firehydrant.com/blog/positive-business-outcomes-of-great-incident-management/>

- Host: [firehydrant.com](https://links.thingelstad.xyz/hosts/firehydrant.com/)
- Saved: May 24, 2022 (2022-05-25T02:36:28Z)
- Record: https://links.thingelstad.xyz/links/d15649074b15/
- JSON: https://links.thingelstad.xyz/links/d15649074b15.json

## What Jamie wrote

Things break in technology, and you need to have a clear and defined process for managing those things. If I think back two decades most tech organizations had an on-call process. Often really everyone was on-call. Now fast forward and incident management has become a core capability of great technology organizations. In great orgs, this is something that has dedicated training. There are clearly defined roles that various people will engage as during the process. And the process importantly will power continual learning to improve the organization with every incident. As a CTO, you must make sure this is a core competency of your team.

## Facts

- Kind: [Page](https://links.thingelstad.xyz/kinds/page/)

## Appears in

- [WT221: Weekly Thing #221 / Rebooting, Incidents, Risk](https://weekly.thingelstad.com/archive/221/), Notable

## Same host

- [Assembly time is where you have the most control of an incident | FireHydrant](https://links.thingelstad.xyz/links/cee3f56f8acc/) (firehydrant.com, May 9, 2023)

## Saved the same week

- [USDTea: The first stablecoin backed by cans of AriZona Iced Tea](https://links.thingelstad.xyz/links/c2c54403282a/) (usdtea.io, May 24, 2022)
- [Lessons learned in risk measurement](https://links.thingelstad.xyz/links/9c7cee586801/) (magoo.medium.com, May 24, 2022)
- [How This Ends](https://links.thingelstad.xyz/links/af27bfb3d9d4/) (avc.com, May 24, 2022)
- [The smallest viable audience](https://links.thingelstad.xyz/links/7fa2be6ba085/) (seths.blog, May 24, 2022)
- [How To Be Successful - Sam Altman](https://links.thingelstad.xyz/links/9867e4779389/) (blog.samaltman.com, May 24, 2022)

## Elsewhere

- Wayback Machine: https://web.archive.org/web/*/https://firehydrant.com/blog/positive-business-outcomes-of-great-incident-management/