# Running More Low-Severity Incidents Is Improving Our Culture - Host: [thenewstack.io](https://links.thingelstad.xyz/hosts/thenewstack.io/) - Saved: September 15, 2022 (2022-09-16T01:25:00Z) - Record: https://links.thingelstad.xyz/links/d5ed3ec1915e/ - JSON: https://links.thingelstad.xyz/links/d5ed3ec1915e.json ## What Jamie wrote This is a thought provoking read. It made me think of one of my favorite DevOps sayings, "If it hurts, do it more until it stops." The point being that if releasing software is hard for your team, you need to do it more often not less. You can replace a lot of different actions in that statement, and if running incidents is hard for your team, maybe you should do it more? > We created a new severity type of “triage” with the simplest possible runbook condition: Create a Slack channel. This ensures that if something simply feels off, the engineer who spots the problem has a place to write down stream-of-consciousness or play-by-play notes and see what happens next. As I think about my own use of incident management in teams we have gradually increased the scope of it to include more "types" or "severities" of incidents. If you have a good process, and it clearly helps you communicate, structure response, etc. there can be benefit to using it. ## Facts - Kind: [Page](https://links.thingelstad.xyz/kinds/page/) ## Appears in - [WT226: Weekly Thing #226 / Patagonia, Merge, Walrus](https://weekly.thingelstad.com/archive/226/), Notable ## Same host - [The U.S. Department of Defense on How to Detect 'Agile BS' - The New Stack](https://links.thingelstad.xyz/links/ff7bb3f16596/) (thenewstack.io, January 24, 2019) - [Black Lives Matter: How the Tech Community Can Provide Support – The New Stack](https://links.thingelstad.xyz/links/9f261f8176d1/) (thenewstack.io, June 9, 2020) - [Souped-Up Gopher: Project Gemini’s Plan to Revolutionize Internet Browsing – The New Stack](https://links.thingelstad.xyz/links/1ede58926e77/) (thenewstack.io, March 18, 2021) - [20 Years in the Making, GnuCOBOL Is Ready for Industry - The New Stack](https://links.thingelstad.xyz/links/ec8dbaa4c59f/) (thenewstack.io, March 21, 2024) - [MCP Is RSS for AI: More Use Cases for Model Context Protocol - The New Stack](https://links.thingelstad.xyz/links/048220716462/) (thenewstack.io, June 12, 2025) ## Saved the same week - [Playdate Community Bundle - itch.io](https://links.thingelstad.xyz/links/00f26204d339/) (itch.io, September 15, 2022) - [The Sender Policy Framework (SPF)](https://links.thingelstad.xyz/links/9a88588db294/) (netmeister.org, September 15, 2022) - [Less is more agile | Tales about Software Engineering](https://links.thingelstad.xyz/links/a2c2db8eb6fd/) (beny23.github.io, September 15, 2022) - [After self-hosting my email for twenty-three years I have thrown in the towel. The oligopoly has won.](https://links.thingelstad.xyz/links/e621a09edd33/) (cfenollosa.com, September 15, 2022) - [Interview: Vitalik Buterin, creator of Ethereum](https://links.thingelstad.xyz/links/c9c40649a913/) (noahpinion.substack.com, September 15, 2022) ## Elsewhere - Wayback Machine: https://web.archive.org/web/*/https://thenewstack.io/running-more-low-severity-incidents-is-improving-our-culture/