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  "note": "A fairly preposterous experience in a hiring process. When asked how to stop it, Kaplan-Moss's response is:\n\n> A friend asked, “if this was your hire, and you manager asked you to change your hiring practices to prevent this, what would you do?”\n> \n> Nothing. I would do nothing. I would not try to prevent candidates from getting someone else to pose as them during interviews.\n> \n> The premise here is simple: **designing a human process around pathological cases leads to processes that are themselves pathological.**\n\nThat is a tremendous statement. One that should be put somewhere to reflect upon occasionally. Organizations usually remember this, but sometimes forget it. And technologists have all the wrong instincts here… \n\n> When we design software systems, we learn to think deeply about corner cases. We code defensively, making sure our systems handle all sorts of uncommon events. Amazon promises 99.999999999% reliability on objects stored in S3, and even then I’ve written code that handles the 0.000000001% chance that an object disappears.\n> \n> Designing human systems is different. Computers don’t have emotions; I don’t need to worry insulting the vast majority of S3 objects when I defensively check integrity every time. But humans are different; when we design a human system around uncommon cases, we do need to consider the ramifications on the majority. There are times – and this is one of them – where addressing outlandish behavior requires steps that are just unacceptable.\n\nEngineers must design to accommodate all the potential outcomes, which makes sense in a world of machine and logic. When we leave logic and enter the messy organic human space we need to design differently.",
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