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  "note": "This is generically about complex systems, but it sure reads true for complex software systems. Indexes like this are useful to read so that you don't go down dead ends when trying to work inside of a complex systems, of which much of software is. An example I can relate to is 7 \"Post-accident attribution to a 'root cause' is fundamentally wrong\". This is why I specifically want to do an Incident Report and not a Root Cause Analysis when a complex system experiences a failure. Root cause is a overly simplistic and often a myth in complex systems. Good stuff. Hat tip to my fellow book club member [Loren Terveen](https://lorenterveen.com) for sharing.",
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