How a Radical Shift Left Zappos Reeling
fortune.com/zappos-tony-hsieh-holacracy
From the page
Saved with the link. Notes from 2007 to 2016 are mostly the page's own words, so this is probably an excerpt.
The shift to holacracy, combined with a wildly ambitious software project called Super Cloud—not to mention a reconceived business strategy—has left employees confused, demoralized, and whipsawed by the constant pace of change. Over the past year, in part owing to a buyout offer, 29% of the staff has turned over.