{
  "id": "f1fd87b9b4a5",
  "url": "https://www.linkedin.com/pulse/customer-success-why-big-teams-need-small-size-approach-lucas/",
  "title": "Customer Success: Why Big Teams Need a Small-Size Approach | LinkedIn",
  "note": "[Karin Lucas](https://www.linkedin.com/in/karin-h-lucas/) of [SPS](https://www.spscommerce.com) sharing her thoughts on scaling your customer success organization and retaining the customer focus and intimacy you get naturally in smaller teams. I love the reference to [Dunbar's number](https://en.wikipedia.org/wiki/Dunbar%27s_number) and am a firm believer in that aspect of groups. ",
  "voice": "jamie",
  "saved": "2021-01-28T17:03:30Z",
  "host": "linkedin.com",
  "kind": "page",
  "tags": [],
  "record": "https://links.thingelstad.xyz/links/f1fd87b9b4a5/",
  "markdown": "https://links.thingelstad.xyz/links/f1fd87b9b4a5.md",
  "issues": [
    {
      "number": 171,
      "slug": "weekly-thing-171-earthrise-firecracker-rivian",
      "title": "Weekly Thing #171 / Earthrise, Firecracker, Rivian",
      "date": "2021-01-30T13:00:00Z",
      "section": "Recommended Links",
      "position": 2,
      "url": "https://weekly.thingelstad.com/archive/171/",
      "page": "https://links.thingelstad.xyz/issues/171/"
    }
  ],
  "connections": {
    "same_host": {
      "count": 32,
      "page": "https://links.thingelstad.xyz/hosts/linkedin.com/",
      "nearest": [
        {
          "id": "4cef29cd81ca",
          "title": "Amp It Up! | Frank Slootman | LinkedIn",
          "url": "https://www.linkedin.com/pulse/amp-up-frank-slootman/",
          "record": "https://links.thingelstad.xyz/links/4cef29cd81ca/"
        },
        {
          "id": "001eb568f29b",
          "title": "What the $%#! is a Platform Company | LinkedIn",
          "url": "https://www.linkedin.com/pulse/what-platform-company-marc-kermisch/?trackingId=%2FSSeCvf%2BG3yfP%2F7lIZNpFw%3D%3D",
          "record": "https://links.thingelstad.xyz/links/001eb568f29b/"
        },
        {
          "id": "5a3cfa5e0dd2",
          "title": "A long read on vulnerability, an honest account of 2020, and an ask for help. | LinkedIn",
          "url": "https://www.linkedin.com/pulse/long-read-vulnerability-honest-account-2020-ask-help-dan-grigsby/",
          "record": "https://links.thingelstad.xyz/links/5a3cfa5e0dd2/"
        },
        {
          "id": "ede9b801d475",
          "title": "What I Really Think of Bitcoin",
          "url": "https://www.linkedin.com/pulse/what-i-really-think-bitcoin-ray-dalio",
          "record": "https://links.thingelstad.xyz/links/ede9b801d475/"
        },
        {
          "id": "9adca1fc7211",
          "title": "The hybrid work paradox by Satya Nadella | LinkedIn",
          "url": "https://www.linkedin.com/pulse/hybrid-work-paradox-satya-nadella/",
          "record": "https://links.thingelstad.xyz/links/9adca1fc7211/"
        }
      ]
    },
    "same_week": {
      "count": 17,
      "nearest": [
        {
          "id": "edde7f02ec13",
          "title": "Earthrise: A Poem About Climate Change by Amanda Gorman",
          "url": "https://kottke.org/21/01/earthrise-a-poem-about-climate-change-by-amanda-gorman",
          "record": "https://links.thingelstad.xyz/links/edde7f02ec13/"
        },
        {
          "id": "47f667128f27",
          "title": "Get Your Outlook Calendar In A Snapshot - Toggl Blog",
          "url": "https://toggl.com/blog/get-your-outlook-calendar-in-a-snapshot",
          "record": "https://links.thingelstad.xyz/links/47f667128f27/"
        },
        {
          "id": "9329a22ea182",
          "title": "SPS Technology - SPS team members share their learnings from the Grace Hopper Celebration",
          "url": "https://tech.spscommerce.com/2021/01/21/sps-wit-sent.html",
          "record": "https://links.thingelstad.xyz/links/9329a22ea182/"
        },
        {
          "id": "596b0c104ab5",
          "title": "Apple Reports First Quarter Results - Apple",
          "url": "https://www.apple.com/newsroom/2021/01/apple-reports-first-quarter-results/",
          "record": "https://links.thingelstad.xyz/links/596b0c104ab5/"
        },
        {
          "id": "4db2da15f0b6",
          "title": "The Revenge Of Retail - AVC",
          "url": "https://avc.com/2021/01/the-revenge-of-retail/",
          "record": "https://links.thingelstad.xyz/links/4db2da15f0b6/"
        }
      ]
    },
    "mentions": [],
    "mentioned_by": [],
    "saved_twice": []
  },
  "elsewhere": {
    "wayback": "https://web.archive.org/web/*/https://www.linkedin.com/pulse/customer-success-why-big-teams-need-small-size-approach-lucas/"
  }
}