# Customer Success: Why Big Teams Need a Small-Size Approach | LinkedIn

<https://www.linkedin.com/pulse/customer-success-why-big-teams-need-small-size-approach-lucas/>

- Host: [linkedin.com](https://links.thingelstad.xyz/hosts/linkedin.com/)
- Saved: January 28, 2021 (2021-01-28T17:03:30Z)
- Record: https://links.thingelstad.xyz/links/f1fd87b9b4a5/
- JSON: https://links.thingelstad.xyz/links/f1fd87b9b4a5.json

## What Jamie wrote

[Karin Lucas](https://www.linkedin.com/in/karin-h-lucas/) of [SPS](https://www.spscommerce.com) sharing her thoughts on scaling your customer success organization and retaining the customer focus and intimacy you get naturally in smaller teams. I love the reference to [Dunbar's number](https://en.wikipedia.org/wiki/Dunbar%27s_number) and am a firm believer in that aspect of groups.

## Facts

- Kind: [Page](https://links.thingelstad.xyz/kinds/page/)

## Appears in

- [WT171: Weekly Thing #171 / Earthrise, Firecracker, Rivian](https://weekly.thingelstad.com/archive/171/), Recommended Links

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## Elsewhere

- Wayback Machine: https://web.archive.org/web/*/https://www.linkedin.com/pulse/customer-success-why-big-teams-need-small-size-approach-lucas/