# Stepping Up to the Plate: A Story About Being On-Call - PagerDuty

<https://www.pagerduty.com/blog/intern-insights-on-call-experience/>

- Host: [pagerduty.com](https://links.thingelstad.xyz/hosts/pagerduty.com/)
- Saved: August 30, 2017 (2017-08-31T01:26:04Z)
- Record: https://links.thingelstad.xyz/links/fb88cafba5b8/
- JSON: https://links.thingelstad.xyz/links/fb88cafba5b8.json

## What Jamie wrote

Fun read especially for those that aren't aware of the incident response that happens in operations teams. I also like the reference to "the ball" in here. Operations teams always have a concept of someone having "the ball" (the problem). You have to manage who has the ball (sometimes balls!) in a very clear way.

## Facts

- Kind: [Page](https://links.thingelstad.xyz/kinds/page/)

## Appears in

- [WT17: Weekly Thing for September 2, 2017](https://weekly.thingelstad.com/archive/17/), Links 📌

## Same host

- [Shadowing Customer Support for a Day —PagerDuty](https://links.thingelstad.xyz/links/bb53da232030/) (pagerduty.com, May 25, 2017)
- [Top Skills for an Incident Commander —PagerDuty](https://links.thingelstad.xyz/links/d747c2dc18f0/) (pagerduty.com, June 8, 2017)
- [Determining Incident Priority —PagerDuty](https://links.thingelstad.xyz/links/202e8b0fc8d1/) (pagerduty.com, June 20, 2017)
- [Inclusive Technology at PagerDuty —PagerDuty](https://links.thingelstad.xyz/links/bfa2db0ec4d4/) (pagerduty.com, June 28, 2017)
- [Incident Response: 6 Best Practices for the Modern Enterprise | PagerDuty](https://links.thingelstad.xyz/links/5c614174507d/) (pagerduty.com, May 16, 2018)

## Saved the same week

- [The Systems Thinker – Moving from Blame to Accountability - The Systems Thinker](https://links.thingelstad.xyz/links/47a049691eea/) (thesystemsthinker.com, August 30, 2017)
- [How Apple Plans to Change the Way You Use the Next iPhone - Bloomberg](https://links.thingelstad.xyz/links/4a048b30d1e0/) (bloomberg.com, August 30, 2017)
- [The software engineering rule of 3 · Erik Bernhardsson](https://links.thingelstad.xyz/links/f308b37e9d27/) (erikbern.com, August 30, 2017)
- [Testing in production: Yes, you can (and should) | Opensource.com](https://links.thingelstad.xyz/links/019642360cde/) (opensource.com, August 30, 2017)
- [Twitter Bots Use Likes, RTs for Intimidation —Krebs on Security](https://links.thingelstad.xyz/links/80b90b654af6/) (krebsonsecurity.com, August 31, 2017)

## Elsewhere

- Wayback Machine: https://web.archive.org/web/*/https://www.pagerduty.com/blog/intern-insights-on-call-experience/