The Most Important Thing | Silicon Valley Product Group

I agree with this…

I have said many times that the best single source for innovation is your engineers (because they’re working with the enabling technology every day, so they’re in the best position to see what’s just now possible).

But I would also add, that those engineers need to know their users and the people that are using their solutions to do this effectively. Having empowered, passionate, and informed engineers work alongside the user of their software is a tremendously powerful combination.