The not-so-obvious positive outcomes of great incident management | FireHydrant

Things break in technology, and you need to have a clear and defined process for managing those things. If I think back two decades most tech organizations had an on-call process. Often really everyone was on-call. Now fast forward and incident management has become a core capability of great technology organizations. In great orgs, this is something that has dedicated training. There are clearly defined roles that various people will engage as during the process. And the process importantly will power continual learning to improve the organization with every incident. As a CTO, you must make sure this is a core competency of your team.