Stepping Up to the Plate: A Story About Being On-Call - PagerDuty
www.pagerduty.com/blog/intern-insights-on-call-experience
What Jamie wrote
Fun read especially for those that aren't aware of the incident response that happens in operations teams. I also like the reference to "the ball" in here. Operations teams always have a concept of someone having "the ball" (the problem). You have to manage who has the ball (sometimes balls!) in a very clear way.
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