What the $%#! is a Platform Company | LinkedIn

Stellar writeup on some of the core aspects that drive platform companies, and what makes them different than others. I like the way that Kermisch frames this, it’s spot on.

There is a paradigm shift that can help companies make the turn. That is to treat yourself as the very first customer of your service. Shifting to a customer mindset, you will start to think about the features you would want from the service to maximize its value.

Getting closer to your customer, and truly understanding their need, is critical. Broadly defining the concept of customer is also important, this is more than just your current end customers. Your team is your customer. Thanks to Jason Schlapkohl for the link.