Customer Success: Why Big Teams Need a Small-Size Approach | LinkedIn
www.linkedin.com/pulse/customer-success-why-big-teams-need-small-size-approach-lucas
What Jamie wrote
Karin Lucas of SPS sharing her thoughts on scaling your customer success organization and retaining the customer focus and intimacy you get naturally in smaller teams. I love the reference to Dunbar's number and am a firm believer in that aspect of groups.