Brian Chesky lays off 1,900 Airbnb staff . . . like an actual human being - without bullshit

I appreciate Bernoff’s posts where he analysis communication like this.

Chesky’s email is logical, well organized, makes it clear not just why they made the decision but how they chose who to let go, and explains all the severance details. It’s over 1,500 words long, but sometimes that’s what you need to be clear and empathetic. Let’s see why it works.

He highlights what is done well in this communication, and pulls the key things that could be used in any type of communication.